1. Create and join chats
Choose Two-person chats or International groups, then create or join. Enter a display name and language. Two-person chats support chat codes or invitations; groups use invitation links or QR codes and allow up to 10 members. Share invitations only with people you want to talk to.
2. An invitation belongs to another environment
An invitation must match the service environment used by the installed app. Test and production invitations are not interchangeable. Ask the sender to open the invitation in the latest app using the same environment, or paste the full invitation link. Do not modify its domain or token.
3. Translation and credits
Translation depends on the actual input and each recipient’s display language. Same-language delivery uses no translation credits. The sender pays when translation is needed. Groups charge source characters for each distinct target language, not for each recipient sharing that language. Recipients with zero credits can view completed translations. Messages are limited to 500 Unicode characters.
4. Originals, quotes, deletion and withdrawal
Long-press to copy, quote, view available originals or translations, or delete locally. Your own messages can be withdrawn within 2 minutes, subject to the server result. Local deletion is not withdrawal. Completed translation credits are not automatically refunded; withdrawal cannot undo reading, copying or screenshots.
5. Sending or receiving problems
Check your connection and allow reconnection. If needed, return home and reopen the chat. Avoid repeated sends. Check credits and error messages after a failure; reconnecting does not necessarily mean the message was sent. Background push is currently disabled, so real-time alerts when the app is closed are not guaranteed.
6. History and reinstalling
Downloaded two-person and group history is stored locally and may be lost when clearing data or uninstalling. Server message caches follow the Privacy Policy’s cleanup periods and are not long-term backups. Account binding and device-transfer recovery are not available. Reinstalling or changing devices may prevent access to credits and history. Contact support before repeatedly reinstalling.
7. A purchase has not arrived
Check My Orders and use the available refresh or unfinished-purchase check. Pending, failed or canceled payments do not grant credits. Successful payments still require server verification. Keep your Google Play order number and contact support rather than repeatedly purchasing to resolve one missing order. Never send purchase tokens or payment-card details.
8. Refunds, rewards and data requests
Request a full refund for unused, unadjusted orders from order details. Used orders are ineligible for ordinary requests; contact support for exceptional cases. Related remaining credits are unavailable during review. Rewards depend on campaign eligibility and review; reinstalling or cloning does not guarantee another grant. Use the links below for data requests and support.
9. Group safety
Block or report a member, leave, or ask the owner to remove an abusive member. Blocking affects the members involved without preventing others from talking. Owners can disable invitations, remove members and dissolve groups. Removed devices may be restricted from rejoining the same group. Contact local official services for emergencies.