1. Request a refund
Ordinary refund requests are limited to orders whose purchased credits are unused and unadjusted. Requests are for a full refund, not a prorated refund based on remaining characters. Once any credits from that order have been used, ordinary refund requests are unavailable. Contact msfc136@163.com for duplicate charges, service issues or statutory refund cases. Google Play refund policies and your statutory rights remain unaffected.
For eligible orders, open VocaRoom → My orders → Order details → Request a refund and provide an accurate reason. Under review means awaiting VocaRoom review, not automatic Google review.
2. Credits and progress
The order’s remaining credits are held during review. A pending request may be withdrawn; withdrawal or rejection releases the hold. Approval does not execute a refund. After staff process the exact Google Play order, server synchronization withdraws refunded entitlements. Previously submitted requests continue through review without automatic rejection; pending requests remain cancellable.
3. Settlement time
Google processed the refund describes provider status, not confirmation of bank settlement. Timing depends on Google Play’s published refund timelines and the payment method; no fixed hourly settlement is promised. Test orders do not charge real money and do not return real funds.
4. Support
Send the GPA order number, issue and request time to msfc136@163.com. Do not send passwords, full payment-card details or purchase tokens. No fixed review turnaround is currently promised; consult order progress and support replies.